Shipping policy
Point Alpha Shipping Policy
Last updated: 22 August 2026
At Point Alpha, we aim to make ordering straightforward and ensure your products reach you safely and within the expected timeframe.
1. Shipping Areas
Point Alpha currently ships to addresses within the United Kingdom.
If you would like to place an order for delivery outside the UK, please contact us before placing your order to discuss whether delivery can be arranged.
2. Shipping Costs
Shipping charges are displayed at checkout before you complete your purchase.
The shipping cost applicable to your order will depend on the delivery option and destination available at the time of purchase.
Any applicable shipping charges will be clearly shown before payment is taken.
3. Order Processing
We aim to process and dispatch orders as quickly as reasonably possible.
Orders are normally processed during our operating days, excluding weekends and UK public holidays.
Processing times may vary during:
- Product launches.
- Promotional periods.
- Limited-edition releases.
- High-volume sales periods.
- Circumstances outside our reasonable control.
If there is a significant delay affecting your order, we will aim to contact you using the details provided when placing your order.
4. Delivery Times
Delivery times shown on our website or at checkout are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Once your order has been dispatched, delivery is handled by the selected delivery provider.
Delivery times can be affected by circumstances outside our control, including weather, transport disruption, strikes, operational delays or other issues affecting the delivery network.
5. Tracking
Where a tracked delivery service is used, tracking information will be provided when available.
Please ensure that the delivery address and contact details provided at checkout are accurate.
Point Alpha cannot be responsible for delays caused by an incorrect or incomplete address supplied by the customer.
6. Missed Deliveries
If a delivery attempt is unsuccessful, the delivery provider may leave instructions explaining how to rearrange delivery or collect the parcel.
Customers are responsible for following the delivery provider’s instructions where applicable.
If a parcel is returned to Point Alpha because it could not be delivered due to an incorrect address, repeated failed delivery attempts or failure to collect the parcel, please contact us.
Additional delivery charges may apply before the order can be resent where the failed delivery was caused by information or action on the customer’s part.
7. Lost or Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us.
We will investigate the delivery with the relevant delivery provider where appropriate.
Customers should not automatically assume that a parcel has been lost simply because it is delayed.
Where an order is confirmed as lost, Point Alpha will deal with the matter in accordance with applicable UK consumer law.
8. Damaged Parcels
If your parcel arrives visibly damaged, please take photographs of the packaging and the product where possible before disposing of any packaging.
Contact Point Alpha as soon as reasonably possible with your order details and photographs.
We will investigate the issue and provide an appropriate remedy where required by law.
9. Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, please contact us as soon as possible.
Please provide your order number and details of the issue so that we can investigate and resolve the matter.
If Point Alpha has made an error with your order, we will cover any reasonable return or replacement costs that are our responsibility.
10. Returns and Return Shipping
For change-of-mind returns, incorrect size selections and other returns that are not due to a fault or error on our part, the customer is responsible for the cost of returning the item to Point Alpha.
We do not provide free return postage for change-of-mind returns.
Customers should use an appropriate delivery service and are strongly advised to obtain proof of postage and tracking.
If an item is returned because it is faulty, damaged, incorrectly supplied or does not conform to the contract, Point Alpha will deal with the return in accordance with the customer’s statutory rights.
Please see our Refund & Returns Policy for full details.
11. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please check your address carefully before completing your order.
If you realise that you have entered an incorrect address, contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has been dispatched.
12. Responsibility for Delivery
For consumer orders, Point Alpha remains responsible for the goods until they come into the physical possession of the customer or a person identified by the customer to receive them, subject to applicable law.
Nothing in this policy limits or excludes your statutory rights.
13. International Shipping
International shipping may be introduced by Point Alpha in the future.
Where international delivery is offered, applicable delivery charges, estimated delivery times, customs requirements, taxes and duties will be displayed or communicated as appropriate before purchase.
Customers may be responsible for import duties, taxes or other charges imposed by the destination country where applicable.
14. Contact
If you have a question regarding your delivery, please contact:
Point Alpha
Email: admin@pointalfa.co.uk
Please include your order number when contacting us about an existing order.
Important
This Shipping Policy should be read together with our Terms of Service and Refund & Returns Policy.
Nothing in this Shipping Policy is intended to remove or restrict any statutory rights you have under applicable UK consumer law.